Domo runs in a large share of the Fortune 500, and it is still oddly hard to find a straight answer to a specific question. Search for a Beast Mode edge case or an undocumented API and you get marketing pages, a support article that stops one step before your actual problem, and a forum thread from 2019 with no replies.
This is the map I wish someone had handed me. It covers what Domo publishes officially, what exists independently, and — the part most lists skip — what each one is actually good for.
Start with Domo's official resources
These are authoritative. Use them first for anything about documented behaviour.
- Domo Knowledge Base — the product documentation. Comprehensive on what a feature is supposed to do. Less useful when your question is "why is it doing this instead."
- Domo Community Forum — real practitioners, real answers, and the Ideas Exchange where you can vote on roadmap requests. Worth searching before asking anywhere else; a surprising amount is already answered there.
- Domo Developer Portal — API references and developer guides.
- Domo Support — for anything involving your instance, your licence, or your data. No community can escalate a ticket for you.
One thing worth knowing: Domo maintains a shared community sandbox instance that forum members can request access to. It is genuinely useful for testing something you cannot safely try in production. Its rules are on the forum, and the important one is assume everything in it is public.
The Domo User Group Slack
The Domo User Group is a free Slack community that has been running since 2020, with over 1,600 members. It is independent — not operated, sponsored, or endorsed by Domo, Inc.
It exists because in 2020 there were effectively no tutorials, no videos, and barely a blog post about a product already running half the Fortune 500. The gap was real, so a handful of practitioners filled it.
What it is good for:
- Questions with context. "Here is what I tried, here is what broke" gets substantive answers from people running Domo in production.
- The stuff that is not in the docs. Undocumented API behaviour, which approaches fall over at scale, what a feature is actually like to live with.
- Speed. A forum thread might sit for a week. Slack is often minutes.
What it is not: a support channel. Nobody there can see your instance or escalate anything. And because it is a public workspace, anonymise company data and screenshots before pasting them.
Independent tools and references
These are things I build and maintain. They exist because I needed them.
crew-dcs — the Python SDK for Domo
crew-dcs (formerly domolibrary) wraps the Domo
platform REST APIs in async, typed, paginated Python. Auth, Dataset, Group,
User, Page, DataFlow and more. If you are writing Python against Domo, this
saves you from rebuilding pagination and auth handling for the fourth time.
The unofficial Domo API documentation
api.datacrew.space documents Domo API endpoints, including ones that are not in the official developer portal. If you have ever watched the network tab to work out how the product does something, this is that knowledge written down.
The knowledge base
wikki.datacrew.space is hybrid RAG over Domo's documentation, the community forum, and archived practitioner conversations — so you can ask a question in plain language and get an answer with its sources attached, rather than a link to a 40-page doc.
EmmaBot
EmmaBot lives in the Domo User Group Slack. She searches real Domo documentation before answering, cites where it came from, and tells you when she does not know. Free, in the channels, nothing to install.
Video and long-form
- youtube.com/@datacrew — tutorials and recorded webinars, including community sessions with Domo engineers.
- The DataCrew blog — written walkthroughs of the same material, because sometimes you want to copy a code block rather than scrub a video.
- Webinars — practitioner-to-practitioner sessions. Every one gets recorded and published free.
Which one should you actually use?
| Your question | Start here |
|---|---|
| "What does this feature do?" | Domo Knowledge Base |
| "Has anyone hit this before?" | Domo Community Forum |
| "Why is it doing this?" | Domo User Group Slack |
| "How do I call this from code?" | api.datacrew.space or crew-dcs |
| "Something is broken in my instance" | Domo Support — not a community |
| "I want the roadmap to change" | Ideas Exchange on the forum |
A note on asking well
The single biggest predictor of getting a good answer, in any of these places, is how the question is asked. State what you are trying to achieve, what you tried, and what actually happened. Paste the error. Anonymise the data first.
Nobody minds a beginner question. What stalls a thread is a question nobody can reproduce.
The Domo User Group Slack is free and open to anyone who works with Domo — join here.